Settings
Centralize workspace identity, team permissions, model behavior, billing, retention, and support policy.
Workspace profile
Business identity, timezone, default language
Team roles
Owners, admins, agents, viewers
Model policy
Allowed topics, refusal rules, confidence checks
Data retention
Export, delete, masking, retention periods
Billing
Plans, usage caps, invoices, payment methods
SLA & support
Business hours, handoff contacts, escalation timing